Welcome to MAZAYA PRO. These Terms and Conditions (“Terms”) govern your access to and use of the MAZAYA PRO website located at mazaya.pro (the “Site”), including all content, services, property management offerings, and the MAZAYA PRO online shop (collectively, the “Services”). By accessing or using the Site, placing an order, or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use the Site or our Services.

1. About MAZAYA PRO

MAZAYA PRO is a property and lifestyle management company offering comprehensive services including syndic administration, technical facilities maintenance, cleaning, laundry and textile care, pool maintenance, gardening and landscaping, pest control, concierge and lifestyle services, interior styling, and moving and relocation support. MAZAYA PRO also operates an online shop offering related products.

• 📍 Registered Office: 450 W 17th Street, New York, NY 10011, USA | Targa, Marrakech, Morocco
• ✉️ Contact: contact@mazaya.pro

2. Eligibility

By using this Site, you confirm that you are at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian, and that you have the legal capacity to enter into binding agreements.

3. Use of the Site

You agree to use the Site only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Site in any way that violates applicable local, national, or international law.
• Attempt to gain unauthorized access to any part of the Site, related systems, or networks.
• Interfere with or disrupt the security or proper functioning of the Site.
• Use automated systems (bots, scrapers) to extract data from the Site without prior written consent.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.

MAZAYA PRO reserves the right to suspend or terminate access to the Site for any user who violates these Terms.

4. Property & Lifestyle Management Services

Engagement of MAZAYA PRO’s property management, syndic administration, maintenance, concierge, or related services is subject to a separate signed service agreement or contract between MAZAYA PRO and the client, which will set out specific scope, pricing, and terms of service. These website Terms govern your use of the Site itself and do not replace any individually negotiated service agreement.

5. Online Shop — Orders and Payment

• Product Information: We strive to ensure that product descriptions, images, and pricing on the Site are accurate. However, we do not warrant that product descriptions or other content are error-free.
• Order Acceptance: All orders placed through the Site are subject to acceptance by MAZAYA PRO. We reserve the right to refuse or cancel any order for any reason, including product availability, pricing errors, or suspected fraudulent activity.
• Pricing: All prices are listed in the applicable currency and are subject to change without prior notice. Applicable taxes and fees will be calculated and displayed at checkout.
• 💳 Payment: Payment must be made in full at the time of order through the payment methods made available on the Site. By submitting payment information, you represent that you are authorized to use the selected payment method.

6. Shipping and Delivery

Estimated delivery times provided on the Site are approximate and not guaranteed. MAZAYA PRO is not responsible for delays caused by shipping carriers, customs processes, or circumstances beyond our reasonable control.

7. Returns and Refunds

Returns, exchanges, and refunds for products purchased through the MAZAYA PRO shop are subject to our separate Returns Policy. Please review this policy before completing your purchase.

8. Intellectual Property

All content on the Site, including but not limited to text, graphics, logos, images, the MAZAYA PRO name and branding, and software, is the property of MAZAYA PRO or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on the Site without our prior written consent.

9. User Accounts

If you create an account on the Site, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify MAZAYA PRO immediately of any unauthorized use of your account.

10. Third-Party Links

The Site may contain links to third-party websites or services that are not owned or controlled by MAZAYA PRO. We are not responsible for the content, privacy policies, or practices of any third-party websites.

11. Limitation of Liability

To the fullest extent permitted by applicable law, MAZAYA PRO shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or Services, including but not limited to loss of profits, data, or goodwill, even if advised of the possibility of such damages.

Nothing in these Terms shall exclude or limit liability that cannot be excluded or limited under applicable law.

12. Indemnification

You agree to indemnify and hold harmless MAZAYA PRO, its officers, employees, and affiliates from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Site, your violation of these Terms, or your violation of any rights of a third party.

13. Privacy

Your use of the Site is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

14. Termination

MAZAYA PRO reserves the right to suspend or terminate your access to the Site, without notice, for conduct that we believe violates these Terms or is harmful to other users, MAZAYA PRO, or third parties.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, USA, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in New York.

16. Contact Us

If you have questions about this Terms and Conditions or wish to exercise your rights, please contact us:

MAZAYA.Pro

• ✉️ Email: contact@mazaya.pro
• 📞 Phone: USA +1 201 448 6683 | Morocco +212 720 45 25 35
• 📍 Address: 450 W 17th Street, New York, NY 10011, USA | Targa, Marrakech, Morocco
• 🌐 Online Help Desk: mazaya.pro/contact-us

17. Changes to This Policy

We may update this Terms and Conditions page from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.