Find Answers to Your Questions
Have a question about our services, how we work, or what to expect? We’ve compiled everything you need to know — from property management and syndic administration to concierge, maintenance, and more.
About MAZAYA PRO
MAZAYA PRO is a comprehensive property and lifestyle management company. We act as a single point of contact overseeing every aspect of property care — from syndic administration and financial governance to technical maintenance, cleaning, laundry, pool care, gardening, pest control, concierge services, interior styling, and moving support.
We act as a single "executive orchestrator" — instead of juggling multiple vendors, clients get one accountable point of contact overseeing every service, backed by a team of vetted specialists across each discipline.
Our headquarters is located in New York. We are also expanding to Morocco, with an office in Targa, Marrakech, and our official syndic administration services launching there in 2027.
MAZAYA PRO was founded in 2021, beginning as a specialized cleaning provider in New York before growing into a full-service property and lifestyle management company.
Services
We provide a full suite of property and lifestyle management services, including syndic administration, technical facilities maintenance, cleaning, laundry and textile care, pool maintenance, gardening and landscaping, pest control, concierge and lifestyle services, interior styling and space refresh, and moving and relocation support.
We work with residential buildings, condominiums, homeowners associations, private residences, and investment properties, providing tailored solutions for both building-level governance and individual homeowner needs.
Syndic administration covers the legal and financial governance of a building or property association — including General Assembly management, dispute mediation, budgeting, and regulatory compliance.
Our syndic administration covers financial governance, General Assembly management, legal compliance, and dispute mediation — ensuring your building or association is run transparently and in full accordance with regulatory requirements.
Our technical maintenance team manages electrical, plumbing, HVAC, and other core building systems, with proactive upkeep and 24/7 emergency response to minimize downtime and protect your property's long-term condition.
Yes. Our interior styling and space refresh service covers furnishing presentation, seasonal updates, and aesthetic upkeep, keeping your property guest-ready and aligned with MAZAYA's standard of prestige.
Yes, we offer moving and relocation support, helping clients transition smoothly whether moving into a new residence or relocating within a managed property.
Yes. Our concierge and lifestyle services include guest management, keyholding, property inspections, and white-glove hospitality for private residence owners.
Our concierge offering includes guest management, keyholding, property inspections while owners are away, and white-glove hospitality tailored to private residence owners and high-end clients.
Yes. Our domestic care services include professional cleaning, laundry and textile care, ensuring residences and common areas are maintained to a consistently high standard.
We provide pool maintenance, gardening and landscaping, and pest control — keeping the exterior and surrounding areas of your property as well cared for as the interior.
Absolutely. Most clients engage MAZAYA PRO for a combined plan spanning several service categories — governance, maintenance, and lifestyle care — all coordinated through a single point of contact, so nothing falls through the cracks.
Yes. Each service can be requested individually, whether it's a one-time cleaning, pool maintenance, or pest control visit — you're not required to commit to a full management package to work with us.
Yes. Depending on the service, we offer both one-time visits (such as a single deep clean or pest control treatment) and recurring schedules (such as weekly cleaning or seasonal gardening), tailored to your property's needs.
Careers & Working With Us
We work with both. Depending on the role and location, MAZAYA PRO engages team members as direct employees and also partners with vetted independent contractors and specialists to deliver certain services.
Employees work under MAZAYA PRO's direct supervision, following company schedules, training, and standards, with benefits and protections tied to employment status. Independent contractors operate their own business, set their own schedules within agreed terms, and are responsible for their own taxes and insurance. We'll clarify which arrangement applies during the hiring process for each specific role.
Yes, we offer full-time and permanent roles across departments including cleaning, technical maintenance, concierge, and administration, depending on current staffing needs.
Yes. Certain roles, such as gardening, pool maintenance, or additional cleaning support during peak periods, may be offered on a seasonal or part-time basis.
Yes. As MAZAYA PRO expands — including our upcoming launch in Morocco — we look to grow our team from within, offering opportunities for experienced staff to take on greater responsibility.
We regularly hire for roles such as cleaners, laundry and textile specialists, pool maintenance technicians, gardeners, pest control technicians, HVAC/electrical/plumbing technicians, concierge staff, and administrative or client relations positions.
Requirements vary by role. Technical positions (electrical, HVAC, plumbing) typically require relevant certification or licensing, while other roles may prioritize experience, reliability, and a strong work ethic. Specific requirements are listed with each job posting.
You can apply directly through our website's careers page, where open positions are listed along with application instructions.
Our hiring process typically includes an application review, an interview, and a background/reference check, ensuring every team member meets MAZAYA PRO's standards of trust and professionalism.
Depending on your skills and availability, some team members do support multiple service lines. This is discussed during the hiring process based on business needs and your qualifications.
Getting Started
You can book an appointment directly through our website's booking calendar, call us, or fill out the contact form on our Contact Us page. Our team will follow up to schedule a consultation and property audit.
Our process begins with a consultation and audit to understand your property's needs. Pricing and next steps are discussed based on the scope of services required — reach out to our team for details specific to your property.
Currently, our services are based in New York, with our Morocco operations launching in 2027. Contact us to discuss availability in your area.
Our team will conduct a property audit, discuss your specific needs, and provide a tailored strategy before moving into professional execution of the agreed services.
Billing & Contracts
Ongoing property management and service engagements are governed by a signed service agreement outlining scope, pricing, and payment terms, tailored to each client's needs.
Terms for modifying or cancelling services are outlined in your individual service agreement. Please contact our team directly to discuss any changes to your current plan.
Payment methods and billing cycles are outlined in your service agreement and confirmed with our team during onboarding.
Yes. Our syndic and property management clients receive transparent financial reporting, giving full visibility into budgets, charges, and expenditures.
Online Shop
Yes, we offer a curated shop of property and lifestyle-related products, accessible through our website.
Please refer to our Returns Policy for details on returns, exchanges, and refunds for items purchased through our shop.
We accept payment through the methods available at checkout on our website. All prices are displayed in the applicable currency, with taxes and fees calculated prior to purchase.
Estimated delivery times are provided at checkout. Please note these are approximate, as delivery can be affected by carriers or customs processes beyond our control.
Contact & Support
✉️ Email: contact@mazaya.pro
📞 Phone: USA +1 201 448 6683 | Morocco +212 720 45 25 35
📍 Address: New York, NY, USA | Targa, Marrakech, Morocco
🌐 Contact page: mazaya.pro/contact-us
📞 Phone: USA +1 201 448 6683 | Morocco +212 720 45 25 35
📍 Address: New York, NY, USA | Targa, Marrakech, Morocco
🌐 Contact page: mazaya.pro/contact-us
Our team aims to respond to all inquiries promptly. For urgent property matters, we also provide 24/7 emergency support for existing clients under active service agreements.
Yes, clients under an active management agreement have access to 24/7 emergency response for urgent technical or maintenance issues.
Absolutely. You're welcome to call us directly during business hours for any inquiries — our contact numbers are listed above.
Still Have a Question We Haven’t Answered?
For any inquiries about our property management, syndic administration, concierge, or maintenance services, feel free to reach out directly — our team is here to help during business hours.