Shipping Policy

Last Updated: September 1, 2026

This Shipping Policy explains how orders placed through the MAZAYA PRO Shop (mazaya.pro) are processed, shipped, and delivered. By placing an order through our Site, you agree to the terms below.

1. 📦 Order Processing

• ⏳ Orders are typically processed within 1–3 business days of payment confirmation.
• 📧 You will receive an email confirmation once your order has been placed, and a shipping notification once it has left our facility.
• 🕐 Orders placed on weekends or public holidays will begin processing the next business day.
• ⚠️ Processing times may be extended during high-demand periods (e.g., holidays, promotions); we will notify you of any significant delay.

2. 🌍 Shipping Destinations

• 🇺🇸 We currently ship within the United States.
• 🇲🇦 Shipping to Morocco will become available as MAZAYA PRO expands operations there starting 2027.
• 📍 If your delivery address falls outside our current shipping zones, please contact us before ordering to confirm availability.

3. 🚚 Shipping Methods & Delivery Times

• 🚛 We work with reputable third-party carriers to deliver orders safely and on time.
• 📅 Estimated delivery times are provided at checkout and typically range from 3–10 business days, depending on destination, product availability, and the carrier selected.
• 📌 Estimated delivery times are approximate and not guaranteed. MAZAYA PRO is not responsible for delays caused by carriers, customs processes, weather, or other circumstances beyond our reasonable control.

4. 💵 Shipping Costs

• 🧾 Shipping costs are calculated at checkout based on destination, weight, and delivery method.
• 🎁 Free or discounted shipping may apply during promotions; any such offers will be clearly stated on the Site.
• 💳 All applicable shipping charges are non-refundable once an order has shipped, except where the return is due to our error (see our Return & Refund Policy).

5. 🌐 International Shipping & Customs

• 🛃 International orders (where available) may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total.
• 📄 Please check with your local customs office for information on applicable fees before placing an international order.
• ⏱️ Customs processing may add additional time to the estimated delivery window.

6. 📍 Tracking Your Order

• 🔗 Once your order ships, you will receive a tracking number and a link to monitor its progress.
• 📱 If you do not receive tracking information within 3 business days of your shipping confirmation, please contact us.

7. ⚠️ Incorrect Address or Delivery Issues

• 🏠 Please ensure your shipping address is accurate and complete at checkout. MAZAYA PRO is not responsible for delays or non-delivery caused by an incorrect or incomplete address provided by the customer.
• 📦 If a package is returned to us as undeliverable, we will contact you to arrange reshipment, which may incur an additional shipping fee.
• 🕵️ If your tracking shows delivery but you have not received your package, please contact us within 48 hours so we can investigate with the carrier.

8. 💔 Lost or Damaged Shipments

• 📸 If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging, and we will arrange a replacement or refund in line with our Return & Refund Policy.
• 🔍 If a shipment appears lost in transit, we will file a claim with the carrier and keep you updated on the resolution.

9. 📞 Contact Us

For questions about shipping or an order in progress, please contact us:

MAZAYA.Pro (MAZAYA Property Collective)

• ✉️ Email: contact@mazaya.pro
• 📞 Phone: USA +1 201 448 6683 | Morocco +212 720 45 25 35
• 📍 Address: 450 W 17th Street, New York, NY 10011, USA | Targa, Marrakech, Morocco
• 🌐 Contact us: mazaya.pro/contact-us

10. 🔁 Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our practices, carriers, or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically before making a purchase.