Privacy Policy

Last Updated: September 1, 2026

Welcome to MAZAYA PRO. This Privacy Policy explains how MAZAYA.Pro (“MAZAYA,” “MAZAYA Property Collective,” “we,” “us,” or “our”) collects, uses, shares, and protects personal data in connection with our website (mazaya.pro), our online shop, and our property management, syndic, concierge, and related lifestyle services (collectively, the “Services”). By accessing our Site or engaging our Services, you agree to the practices described in this Privacy Policy.

1. 🏢 About MAZAYA PRO

MAZAYA PRO is a property and lifestyle management company offering syndic administration, technical facilities maintenance, cleaning, laundry and textile care, pool maintenance, gardening and landscaping, pest control, concierge and lifestyle services, interior styling, and moving and relocation support, along with an online shop for related products.

Registered Offices: 📍 New York, NY, USA | Targa, Marrakech, Morocco Contact: ✉️ contact@mazaya.pro

2. 📋 Information We Collect

a) Information you provide directly:

• 👤 Contact details (name, email address, phone number, mailing address)
• 🏠 Property information (address, unit number, ownership or tenancy documents)
• 🪪 Identification documents where required for contracts, syndic registration, or legal compliance
• 💳 Payment and billing information (invoices, bank transfer details — we do not store full payment card numbers)
• 💬 Correspondence, service requests, complaints, and feedback
• 📝 Information submitted through contact forms, appointment bookings, or shop orders

b) Information collected automatically:

• 🌐 Website usage data (pages visited, time spent, browser type, device type, IP address)
• 🍪 Cookies and similar tracking technologies (see Section 7)

c) Information from third parties:

• 🤝 Information from developers, real estate agents, notaries, or previous management companies during onboarding of a new property
• 🔧 Information from service providers (maintenance contractors, security firms) relevant to work performed on your property

3. 🎯 How We Use Your Information

We use personal data to:

• 🏘️ Manage properties, syndic accounts, and owner/tenant relationships
• 🧾 Prepare contracts, invoices, and financial statements
• 🛠️ Coordinate maintenance, repairs, and technical services
• 🛎️ Provide concierge and lifestyle services
• 📢 Communicate with owners, residents, and syndic members (notices, meeting minutes, votes)
• 🛒 Process shop orders and payments
• ✉️ Respond to inquiries, requests, and complaints
• ⚖️ Comply with legal, regulatory, and contractual obligations
• 📈 Improve our website and Services
• 📰 Send updates about our Services, unless you opt out (see Section 9)

We do not 🚫 sell personal data to third parties.

4. ⚖️ Legal Basis for Processing

Where applicable law requires a legal basis, we rely on:

• 📄 Performance of a contract — to deliver the Services you have requested
• 🏛️ Legal obligation — to comply with applicable property, tax, and condominium regulations
• ⚖️ Legitimate interests — to operate and improve our business, without overriding your fundamental rights
• ✅ Consent — where you have given specific consent (e.g., marketing communications), which you may withdraw at any time

5. 🔗 Sharing of Information

We may share personal data with:

• 🔧 Service providers and contractors engaged for maintenance, security, cleaning, or other work on your behalf
• 💼 Professional advisors such as accountants, lawyers, and notaries, where necessary for a transaction or legal matter
• 🏘️ Syndic members and property owners, limited to what is necessary for condominium governance (e.g., meeting attendance, voting records)
• 🏛️ Government or regulatory authorities, where required by law
• 🔄 Successors or affiliates, in the event of a business restructuring, merger, or sale, subject to equivalent privacy protections

We require any third party processing data on our behalf to protect it consistent with this Privacy Policy and applicable law.

6. 🛒 Online Shop Data

If you place an order through our online shop, we collect order details, shipping information, and payment confirmation necessary to process, fulfill, and support your purchase. This data is handled under the same principles set out in this Privacy Policy.

7. 🍪 Cookies and Tracking Technologies

Our website may use cookies to:

• ⚙️ Enable core website functionality
• 📊 Understand how visitors use our Site
• ✨ Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect certain features of the Site.

8. 🗄️ Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy, including:

• ⏳ The duration of the property management or syndic relationship
• 🏛️ Any period required to comply with legal, tax, or regulatory obligations
• ⚖️ Resolution of disputes or enforcement of agreements

When data is no longer needed, we take reasonable steps to delete or anonymize it securely.

9. 🙋 Your Rights

Depending on applicable law, you may have the right to:

• 👁️ Access the personal data we hold about you
• ✏️ Request correction of inaccurate or incomplete data
• 🗑️ Request deletion of your data, subject to legal or contractual retention requirements
• 🚫 Object to or restrict certain processing
• 🔕 Withdraw consent for marketing communications at any time
• 📦 Request a copy of your data in a portable format

To exercise any of these rights, contact us using the details in Section 13.

10. 🔒 Data Security

We implement reasonable technical and organizational measures — including restricted access controls, secure storage of physical and digital records, and confidentiality obligations for staff and contractors — to protect personal data against unauthorized access, loss, misuse, or alteration.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. 🌍 International Data Transfers

If personal data is transferred outside the country in which it was collected, we take steps to ensure it receives an adequate level of protection consistent with applicable data protection law.

12. 👶 Children’s Privacy

Our Services are intended for adults engaging in property, syndic, or real estate matters. We do not knowingly collect personal data from children.

13. 📞 Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

MAZAYA.Pro (MAZAYA Property Collective)

• ✉️ Email: contact@mazaya.pro
• 📞 Phone: USA +1 (201) 448-6683 | Morocco +212 720 452 535
• 📍 Address: New York, NY, USA | Targa, Marrakech, Morocco
• 🌐 Contact us: mazaya.pro/contact-us

14. 🔁 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.